When you need us we’ve ensured getting in touch with us is as easy and flexible as possible. You can use our help centre portal, our live chat for instant contact, via email or making a call. All support tasks, issues or questions are entered into our helpdesk creating a uniquely identified ticket. The user who makes a request can track a ticket from start to completion and can always access any historical ticket that has been completed. This provides our clients with transparency for issues raised, the action taken and time taken to resolve tickets. Our help centre is an audit of all work carried out as well as a historical record of problems that have arisen and been resolved.
We like to keep things simple so there’s no hidden extra’s or additional charges to surprise you so we offer two options one being an all-inclusive support, the other being an in office hours only support.
Our pre pay support is all inclusive with no surcharges for call outs, site visits or out of office support. Included is unlimited support, pro-active monitoring of the network including servers, desktops and laptops. Inclusive support is available 24/7.
Office Hours Only Support
Still providing the same quality of unlimited support, pro-active network monitoring of servers, desktops and laptops and we still will liaise with 3rd parties on your behalf. It’s just that we’re available to you in office hours only.